Getting started

Sign-in methods

Log in to Bookit with your email and password or with Google, reset a forgotten password, and fix the most common reasons you cannot log in.

Overview

You log in to Bookit with your email address, using either your password or your Google account. Both work on the web at adminbookit.com and in the iPhone, iPad and Android apps. If you cannot get in, the FAQs at the end of this page cover the usual causes, from a forgotten password to signing in with the wrong Google account.

Method	How you log in	Good to know
Email and password	Enter your Email and Password, then tap Login	Reset it any time with Forget password ?
Google	Tap Continue with Google	Uses the email on your Google account

You cannot log in with your phone number or with Apple.

Log in with your email and password

Go to www.adminbookit.com, or open the Bookit app.
Enter your Email and Password.
Tap Login.

Log in with Google

On the login screen, tap Continue with Google.
Choose your Google account and allow access.
Bookit opens your business.

If your Google account uses the same email as your Bookit account, Bookit links the two the first time you use Google. After that, both your password and Google sign you in to the same account.

Reset a forgotten password

On the login screen, tap Forget password ?.
Enter your Email and tap Reset password.
Check your inbox for a 6-digit reset code. Look in your spam or junk folder if it is not there.
Enter the code in Verification code.
Enter your New password and type it again in Confirm password. It needs at least 8 characters, with an uppercase letter, a lowercase letter, a number and a special character.
Tap Reset password. Bookit signs you in with your new password.

Set your own password after a temporary one

If your organisation admin or Bookit support gave you a temporary password, Bookit asks you to replace it the first time you log in.

Log in with your email and the temporary password.
On Reset your password, enter a new Password and type it again in Confirm password.
Tap Reset password.

Go to settings → Personal → General.
Find the Sign-in methods card. It lists Email and password and any Google account linked to your email. Currently in use marks the method you used on this device.
Optional: to stop using Google, tap Disconnect next to it, then Disconnect again to confirm. Your email and password still work.

To change your password while you are logged in, go to settings → Personal → Credentials, tap Update password, enter your Current password, New password and Confirm new password, then tap Save.

FAQs

The email or password is wrong. Check the email for typos, and make sure it is the email your business invited, not another address you use. If you usually tap Continue with Google, your account may not have a password: use Google instead. Otherwise, reset your password with Forget password ?.

I forgot my password

Tap Forget password ? on the login screen and follow the steps in Reset a forgotten password. If you signed up with Google and never set a password, tap Continue with Google instead.

Can I log in with my phone number?

No. Bookit uses your email address to log in. Your phone number is saved on your profile but cannot be used to sign in.

I logged in with Google and Bookit asks me to create or join a business

You are probably signed in with a different Google account from the one your business uses. Bookit treats it as a new, empty login. Do not create a new business. Log out, tap Continue with Google again and choose the Google account with your work email, or log in with your email and password.

I have not been invited yet

Team members cannot log in to a business until the owner or an admin invites them. Ask them to add you in Team with With account access, using your exact email address. The invitation email can take up to 5 minutes to arrive, and the invitation code expires after 3 days. See Team members.

Bookit asks me to confirm my email when I log in

You signed up but did not finish confirming your email. Enter the 6-digit code from the email Bookit sent you, or tap Resend code to get a new one.

Bookit cannot reach its sign-in service from your network. Some home and office internet connections, including some TM Unifi lines, block it while everything else works. Switch to mobile data or a phone hotspot and try again. If that works, your network is the cause: tell Bookit support which internet provider you use.