Notification settings

Overview

Use notification settings to decide which booking events alert you, such as new bookings, cancellations and payment confirmations, and whether each one reaches you as a push notification, an email, or both. You'll find them under settings → Personal → Notifications. These settings are personal, so each team member sets up their own alerts.

Choose how you're told about bookings

You need to turn on Enable email notification before you can use any of the Email toggles in the table.

If you change your mind before saving, tap Cancel to undo any unsaved changes.

Check that notifications are working

1. On the Notifications page, tap Test notification.
2. Wait for the sample alert on your registered devices.

Stop notifications on a device

1. On the Notifications page, find the device in the registered devices section.
2. Tap the delete button next to it.

To change the messages your customers receive, see Message templates.

FAQs

Why am I not getting any notifications?

Check that you've tapped Enable notification on this device on the device you're using, and that Push or Email is turned on for the events you care about. Then tap Test notification and allow up to 5 minutes for it to arrive.

Why are the email toggles greyed out?

Email toggles stay disabled until you turn on Enable email notification.

Can I get push for some events and email for others?

Yes. Each booking event has its own Push and Email toggle, so you could get new bookings as push notifications and payment confirmations by email.

How do I change the email address my alerts go to?

Edit the Email address field and tap Save.

What happens to push alerts if I turn off email notifications?

All the Email toggles in the table become disabled, but your Push settings stay as they are.

Why does a colleague get alerts for bookings I don't?

Which bookings you're notified about depends on your access level.