Appointment reminders

Overview

Bookit sends your customers automated WhatsApp messages about their appointments, including a reminder before they are due to arrive. You can add your own text to each message, include a link to your branch location and choose the message language. Set this up in Settings → Communications → Whatsapp template.

Add your own text to the reminder

Use this to tell customers something the standard reminder does not cover, for example: "Please arrive 10 minutes early. Parking is free at level B1."

Your text is added to the standard reminder. You do not need to write the whole message yourself.

Add your branch location link

The location link is included in your appointment messages so customers can find you easily.

Send messages in English or Chinese

1. In Settings → Communications → Whatsapp template, use the English/Chinese toggle in the General section to choose the message language.
2. Tap Save.

Switching the toggle also changes the preview, so you can check how each message reads in that language.

Customise the other appointment messages

The same screen lets you add text to every automated appointment message. Each tab under Custom messages has its own custom message field, so set up each one separately using the same steps as the reminder:

• Confirmation – sent when a booking is made.
• Reminder – sent before the appointment.
• Update – sent when the appointment details change.
• Cancellation – sent when the appointment is cancelled.
• Pending approval – sent for bookings that need your approval.

FAQs

What does the reminder include automatically?

Your business name, the appointment date and time, the service name, your branch location link and your contact information. Your own text is added on top of this.

Do I have to write custom text for every message?

No. Custom text is optional. If you leave a field blank, Bookit sends the default message for that type.

Why can't I add more text?

Each message is limited to 600 characters, shown as a count under the preview. Shorten your custom text so the full message fits, for example keep it to one or two lines like "Please arrive 10 minutes early. Parking is free at level B1."

I added text to the reminder, so why doesn't it appear in the confirmation?

Each message type has its own custom message field. Select the Confirmation tab and add your text there as well.

Which languages can I send messages in?

English or Chinese, chosen with the toggle in the General section.