Getting started
Bookit BB
Ask Bookit in plain words to check your day, find a customer, see sales or make an appointment, and confirm before anything changes.
Overview
The AI assistant lets you ask Bookit questions or request changes in plain words instead of clicking through screens. Use it to check today's appointments, find a customer, see your sales or book someone in. Open it from anywhere in Bookit with the assistant icon in the corner, or press Cmd / Ctrl + J. On a phone, open it from the bottom menu.
Check your day or look something up
- Open the AI assistant.
- Type your question as you would ask a team member, for example "What appointments do I have today?" or "Show this week's sales."
- Send it and read the answer.
Things you can ask about:
- Your day and takings: appointments, customers and sales for a day or week.
- A customer: "Find the customer Jane Tan." It searches by name or phone number and shows their history and balance.
- Your account and plan: "What plan am I on and how many WhatsApp credits are left?" It can read your subscription, team, services and packages.
- How to do something: "How do I set up online booking?" It searches the help centre and answers with links.
Book, cancel or add something
The assistant can add a new customer, book an appointment or cancel one. It always shows you a preview first and makes no change until you confirm.
- Open the AI assistant.
- Say what you want done, for example "Book Jane Tan for a Gel Manicure tomorrow at 3pm" or "Cancel Jane's 2pm appointment."
- Check the preview, especially the customer, date and time.
- Tap Yes to go ahead.
When you book an appointment, the assistant checks your opening hours, team members and availability. If the time slot is not free, it tells you instead of double-booking. When you cancel an appointment, it notifies the customer.
Set up services and business details
You can also ask the assistant to build out your account, for example "Add a service called Gel Manicure, RM45, 45 minutes." It can create services and branches and update your business details. As with other changes, check the preview and tap Yes to confirm.
FAQs
Do I have to use exact wording?
No. Ask naturally, as you would ask a team member.
Will it change something by accident?
No. Every change, such as a new customer or a new or cancelled appointment, is previewed first and only happens after you tap Yes.
Which languages does it understand?
English, Malay and Chinese.
Does it cost anything?
It uses your plan's AI credits. Ask "How many AI credits do I have left?" to check.
Why can't it book the time I asked for?
The slot is outside your opening hours or no team member is free then. Ask for another time, or check the date and time in your request.
Why can't it send a WhatsApp message to my customer?
Sending WhatsApp messages is not available in the assistant yet. You can still use it to look things up and make appointments.
Can it see other businesses' data?
No. The assistant can only read and change your own business's data.
Last updated 3 October 2026