Question 1

Which devices can I use? Can I log in on multiple devices?

Accepted Answer

Yes, you can use it on your phone, tablet, or laptop. Since it's cloud-based, you can log in on multiple devices at the same time. It works on both Android and Apple devices.

Question 2

Is this an app?

Accepted Answer

Yes, it's a web app. You can install it by using the "Add to Home Screen" option from your browser. Once installed, it functions like a regular app — no need to open the browser every time.

Question 3

Is the app multilingual?

Accepted Answer

Yes, we currently support Chinese and English.

Question 4

Does the app support different currencies?

Accepted Answer

Yes, we currently support MYR, SGD, Thai Baht, Indonesian Rupiah, Vietnamese Dong, and Philippine Peso.

Question 5

What's the difference between the Trial and a paid plan?

Accepted Answer

The Trial gives you everything for RM48 for one month, no commitment. After that, you pick the plan that fits your shop — Basic, Advance, or Team. All plans are billed monthly, every 6 months, or yearly (yearly saves you ~20%).

Question 6

Is there a contract? Can I get my data back?

Accepted Answer

No contract. After any subscription period ends, you can choose to discontinue without any penalties. You can export all your customer and payment data anytime.

Question 7

Do you offer support after signing up?

Accepted Answer

Yes! Our customer service team is available via WhatsApp every day from 9AM to 9PM. We aim to respond within 15 minutes. You can also book a free online setup session with us during weekdays.

Question 8

Do you support e-invoicing?

Accepted Answer

Yes! We support e-invoice (Malaysia) for seamless tax compliance.

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